Metro Worldwide Ltd take your privacy very seriously. We ask that you read this privacy policy to understand how we use and protect the information that you provide to us. This policy applies to personal data we collect about you as someone who does business with us or who visits our website. Your personal data – what is it? Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the ‘GDPR’). The information we collect about you We will only collect information from you that is required by us to provide services to you or your business or to enable us to comply with our statutory responsibilities. In particular we may collect the following information from you: • personal details (names addresses telephone and email addresses etc.) of key staff with whom we deal in the provision of services to your business • the job title and role in the business of the person whose details we are processing • CCTV images from cameras at our premises and on some vehicles On what basis do we use your information? We will process your data on one or more of the following basis: • performance of contract – to carry out the work you have asked us to carry out • legal compliance – statutory responsibilities such as customs clearance anti-money laundering and counter terrorist financing, compliance with export restrictions • your consent How will we use your information? We will use your information for the provision of Freight Forwarding Services. We may also use it for: • accounting purposes including (with your agreement) processing your bank/credit card details to make payment of our invoices • the prevention and detection of fraud • credit reference checks (where appropriate) • contacting you about other Freight Forwarding Services that Metro Worldwide offer and to invite you to marketing events We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. These statistics will not include information that can be used to identify you. How long will we keep your information for? We will keep your information throughout the period of time that we work for you and afterwards for a minimum period of seven years. How we protect your information We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. Access to your information and updating and correcting your information If you would like to know the personal information, we hold for you, please send an email to info@metroworldwide.co.uk or send a letter to the Risk and Compliance Manager, Metro Worldwide Ltd Office 5, 8 Towerfield Road, Shoeburyness, Essex, SS3 9QE, United Kingdom. We will usually process your request free of charge and within 30 days, however we reserve the right to charge an administration fee and to extend the period of time by a further two months if the request is manifestly unfounded or excessive. If you are dissatisfied with our response you may complain to the Information Commissioner’s Office, details for which are available at https://ico.org.uk/ We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Metro Worldwide changes, for example if you change your email address or name, please let us know the correct details by sending an email to info@metroworldwide.co.uk or send a letter to The Managing Director, Metro Worldwide Ltd Office 5, 8 Towerfield Road, Shoeburyness, Essex, SS3 9QE, United Kingdom. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate. Changes to privacy policy We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated in April 2022. Links to other websites Our website contains links to other websites. This privacy policy applies only to our business and our websites so when you access links to other websites you should read their privacy policies.